Effective Date: 01/03/2025
Introduction
Home CI Limited (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and users. This Data Privacy Policy outlines how we collect, use, store, and protect personal information in compliance with relevant data protection laws, including the Guernsey Data Protection Act and the General Data Protection Regulation (GDPR).
Information We Collect
We collect and process the following categories of personal data:
- Reference Number – Internal tracking of clients and leads.
- Contact Type – Identifies whether an individual is a landlord, seller, buyer, or tenant.
- Owner Status – Indicates whether the individual has a property to rent or sell.
- Reason for Lead – The purpose for which an individual engages with our services (e.g., buying, renting, selling).
- Property Address – The address of the property relevant to the engagement.
- Email Address – Contact information for communication.
- Mobile Number – Contact number for direct communication.
- Notes – Additional details relevant to the client or transaction.
- Fee Offered – Agreed-upon fees for services rendered.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage real estate services, including property sales, rentals, and purchases.
- To communicate with clients regarding their property transactions.
- To maintain accurate business records.
- To improve our services and customer experience.
- To comply with legal and regulatory requirements.
Legal Basis for Processing
We process personal data under the following legal grounds:
- Consent – When clients voluntarily provide their data for our services.
- Contractual Necessity – To fulfill agreements made with clients.
- Legal Obligation – Compliance with applicable legal and regulatory requirements.
- Legitimate Interest – For business purposes such as service improvement, fraud prevention, and marketing (where permitted by law).
Data Sharing & Disclosure
We do not sell or rent personal data to third parties. However, we may share information with:
- Service providers assisting in property transactions (e.g., solicitors, surveyors, mortgage advisors).
- Regulatory bodies or law enforcement agencies when legally required.
- IT service providers supporting our digital infrastructure. #
Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Measures include encryption, access controls, and secure storage systems.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. The standard retention period is 7 years, after which data is securely deleted.
Your Rights
Under data protection laws, you have the following rights:
- Right to Access – Request a copy of your personal data.
- Right to Rectification – Request corrections to inaccurate or incomplete data.
- Right to Erasure – Request deletion of your personal data under certain conditions.
- Right to Restrict Processing – Request limitation on data processing.
- Right to Data Portability – Request transfer of your data to another service provider.
- Right to Object – Object to data processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent – Where processing is based on consent, you can withdraw it at any time.
To exercise these rights, please contact us at [email protected].
Cookies and Website Tracking
If we use cookies on our website, details on their usage, purpose, and user controls will be provided in a separate Cookie Policy.
Updates to This Policy
We may update this policy from time to time. Any significant changes will be communicated via our website or direct notifications.
Contact Information
For any questions or concerns regarding this policy or data protection, please contact:
Home CI Limited
Rugglestone
Calais Road
St Martins
Guernsey
Last Updated: 15/03/2025